Support System
Our support system is an easy to use tracking system
allowing you to record and monitor any type of call logged
throughout your business (such as I.T. support, facilities
enquiries, product complaints, etc).
If you would like more information on how this
product may be able to help you, then please use the 'ask a
question' box on the right hand side of the page and we will get
back to you as quickly as possible with your answer.
Features:
- Customisable categorisation of calls
- Full tracking of all actions taken against an ticket
visible to both internal staff as well as the customer
- Record time against actions taken against a
ticket
- Unlimited organisations and
users
- Advanced enquiry reporting
- Individual and Group to-Do lists
- Supports automatic enquiry creation via
email address (coming soon)