Support System
Our support system is an easy to use tracking system allowing you to record and monitor any type of
call logged throughout your business (such as I.T. support, facilities
enquiries, product complaints, etc).
If you would like more information on how this product may be able to help you, then please use the 'ask a question' box on the right hand side
of the page and we will get back to you as quickly as possible with your answer.
Features:
- Customisable categorisation of calls
- Full tracking of all actions taken against an ticket visible to both
internal staff as well as the customer
- Record time against actions taken against a ticket
- Unlimited organisations and users
- Advanced enquiry reporting
- Individual and Group to-Do lists
- Supports automatic enquiry creation via email address (coming
soon)